Spanx Reviews

Ordered spanx and was delivered to the wrong town.

Address I wrote was correct.
UPS delivered to a town an hour away.

Spanx will not file a claim. They want me to wait 7 days for them to send a new spanx, then I have to send that back for a refund.

I don't want it delivered in a week or two. I needed it by today! They will not refund me until the whole month long process takes place!

It will take me well over a month to get a refund for their error!

Multi million dollar company and I will NEVER do business with spanx again.
$114 wasted and no spanx.

I am writing this because I just had the easiest customer service call ever with Spanx, they even said my name right on the first try. The person who took my call was incredible. And Spanx is definitely cute. I'd 10/10 give them my business. I bought full body shapewear which I thought would work strapless, but it doesn't because my torso is too long. No worries, i'm returning it. Its mostly the price, i couldn't really afford two pieces like that, and i don't have many occasions to wear them. Their biker short shape wear is really really good and worth the money though. I kept it and i think it's my favorite piece of undergarment. The fabric quality is good, feels cool to the touch, and the compression is just perfect. It's not just all around compression, they really "shape" your booty in a tasteful way. Love Spanx.

Don't use your hands to pull these on because The flimsy fabric punctures immediately! The worst $68 I have spent ever!

I was so impressed with my overall experience shopping at Spanx.com! I purchased two items, one of which arrived with a small defect. The company immediately sent me a replacement, without waiting for me to return the defective product. I have not experienced such great customer service anywhere else.

In terms of the products I ordered, they were exactly what the website claimed they would be. High-quality fabrics and fine craftsmanship make these items worth their price. They are comfortable and look great.

I will definitely shop here again.

I placed my order 6 days ago and paid for one business day delivery. 6 days later I still don't have my order. It hasn't even been filled yet at their distribution center. I called to complain and tried to cancel my order. They refuse to cancel it even though it wasn't shipped yet. I told them I am moving in 2 days and therefore I must cancel or redirect the order to my new address. They refused. They said I will have to deal with Fedex myself even though it is completely Spanx fault. I said it won't help as Fedex has horrible customer service, as bad as Spanx, plus why must I fix their mess up and how would dealing with Fedex after it maybe ships one day help. Meanwhile maybe one day this year it will get shipped and sit in the lobby of the building I will no longer be living in. They refunded the shipping charge only. They are awful.

I purchased my first Spanx products over 5 years ago, I fell in love with the brand and product. I have never purchased online, but did so for a birthday gift when the new white pants launched. After almost 3 weeks, the tracking had not been updated but said my order had shipped. I reached out to Spanx customer service on Facebook and they said that the product was out of stock and that they could only refund with a gift card.

I was completely fine with that as I intended to place a large active wear order anyways. I was very disappointed because nobody had reached out regarding my order and I had not been informed that it was not able to be fulfilled until I asked. I politely explained this and asked for any further compensation (discount code, gift card. I didn't need much. Just something to say "hey sorry we messed up".) The customer service rep said no, nothing would be done. They have a 10% off code on their website to sign up for texts, literally costs them nothing to have even just sent me that. Furthermore, when I said I will not be purchasing on their site again, they did not care and did nothing. I understand that I'm just one customer, but that is really poor customer service. I do mean it when I say I will never purchase from Spanx again, I want nothing from this review. I just want to encourage Spanx to take a look at their customer care policies. Spanx, If you're not caring for your customers, eventually your business will not sustain.

Very rude customer service. I called to inquire about why my expedited shipping which cost 2499, and was supposed to be overnight was coming in two days later. And I was requesting that the shipping cost to be downgraded. The customer service representative named Juan, was very condescending and explained to me three times how their shipping policy works and then overnight often takes 2 to 3 days. And then when I asked him to speak to a manager he was very rude he scolded me for my tone and hung up on me. I'm sure the Spinx which I've never tried our a good product but I plan to return the whole thing even if they charge me shipping cost and never do business with them again

I purchased a high waist spanx shaper to wear under a formal dress… at the store, I spoke to the clerk and checked the sizing and sized up from a medium, my normal size, to a large. I was so disappointed with the functionality of the garment… there was way to much compression. Very uncomfortable, to long in the legs, it did not stay up on your waist, it would pop down. This looked terrible under my formal dress, so upsetting. This is a case of good marketing, with a substandard finished product. Think twice before you purchase…

This product would be so much better if the eyes for the hooks were smaller. They won't stay hooked together because the eyes are way too big. It's very aggravating that is why I only gave a one star rating.

I ordered spanx from the site. Once order was completed and confirmation received, my CC was charged $687. I looked at invoice and I had been charged for 4 of the same item. In immediately call them to modify the order. They would not modify nor cancel the order. I asked to speak to supervisor,, she told me that's policy. I can return the 3 and once they receive them they will credit my CC. I returned all 4, had to pay $26.45 in shipping. Never ever use this company.